Returns and Order Issue Policy

Returns & Order Issue Policy

At Biopure Health®, we hold our products to the highest standards of quality, potency, and freshness. Because of the nature of our wellness products, we are unable to accept returns for resale or reuse. All sales are considered final.

Order Issues (Missing, Incorrect, or Damaged Items)

Your satisfaction matters to us. If your order arrives with missing, incorrect, or damaged items, please contact our Customer Support Team within 7 days of your purchase date and we will make it right.

To report an issue, email us at: CustomerSupport@BiopureHealth.com

Please include:

• Your order number
• A description of the issue
• The item(s) affected
• Photos where applicable (especially for damaged items)

All requests are reviewed by our Customer Support Team, and we'll respond within 48 to 72 hours.

Store Credit

Biopure Health® does not issue refunds to the original payment method. When an order issue is verified and approved, we either send a replacement or issue store credit valid for use on Biopurehealth.com, typically within 5–7 business days of approval.

Please note:

• Items marked as Sale or Clearance are not eligible for store credit or replacement.
• Store credit eligibility is determined based on the nature and documentation of the reported issue.

Subscription Orders

You may cancel or modify your subscription at any time through your account settings on www.biopurehealth.com. To avoid being charged for an upcoming order, please make any changes before your next scheduled processing date.

If a subscription order has already been processed and you wish to cancel it, please contact us promptly. Cancellations of already-processed subscription orders may be subject to a restocking and processing fee. Our support team will advise you of any applicable fees at the time of your request.